Company Introduction 
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence.  Learn more about 9th Way Insignia at https://9thwayinsignia.com/   
 
Team (Project) Introduction 

9th Way Insignia Technology is looking for a Telecommunications Engineering Specialist to join our team to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio.  BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. 

Functional Job (LCAT) Information: 

A Telecommunications Engineering Specialist designs or configures voice, video, and data communications systems. Supervise installation and post-installation service and maintenance 

 

Professional Level Information: 
A Telecommunications Engineering Specialist aligns as an Engineer (2) within 9th Way Insignia Technology. An Engineer, 2 has a good understanding of the software development life cycle and can take on work without much direction majority of the time. Performs multiple engineering-related tasks in various assignments within the project and firm. An Engineer, 2 has broad knowledge of engineering procedures and assists in the resolution of complex problems.  An Engineer, 2, has strong technical skills and background, a knack for learning new technologies, and a blend of good problem-solving and innovation needed to resolve a wide variety of technical production challenges.   

 

Responsibilities: 

• Voice Network Design and Architecture: Design, plan, and implement voice telecommunications networks, including PBX systems, VoIP solutions, SIP trunks, and unified communications platforms, to meet business requirements and industry standards. 

• Voice Technologies: Evaluate and deploy voice technologies such as IP telephony, session border controllers (SBCs), voice gateways, and softphone applications, ensuring seamless and secure voice communications. 

• Quality of Service (QoS) Optimization: Implement and optimize QoS policies, traffic prioritization, and bandwidth management techniques to ensure high voice quality and performance across the network. 

• Unified Communications (UC): Integrate voice systems with unified communications platforms (e.g., Cisco Unified Communications Manager, Microsoft Teams) and collaboration tools to enable seamless voice, video, and messaging services. 

• Voice Security: Implement and maintain voice security measures, encryption protocols, access controls, and call authentication mechanisms to protect voice communications and prevent unauthorized access or eavesdropping. 

• Vendor Management: Evaluate, select, and manage voice and telecommunications vendors, service providers, and equipment suppliers, negotiate contracts, and oversee service level agreements (SLAs). 

• Troubleshooting and Incident Response: Investigate and resolve complex voice network issues, conduct root cause analysis, and implement corrective actions to minimize voice service disruptions and downtime. 

• Documentation and Compliance: Maintain accurate documentation of voice network designs, configurations, procedures, and compliance documentation, ensuring adherence to regulatory requirements (e.g., FCC regulations). 

• Team Leadership and Collaboration: Provide technical leadership, mentorship, and training to junior engineers and team members, collaborate with cross-functional teams (IT, network operations, security) on projects, and contribute to technology planning and strategy discussions. 

• Continuous Learning and Innovation: Stay updated with emerging voice technologies, industry trends, and best practices in voice telecommunications, evaluate new tools and solutions, and drive innovation in voice network design and optimization. 

 

Requirements: 

• Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or related field (or equivalent work experience in lieu of degree) 

• 7-9 years of experience in voice telecommunications engineering, with a focus on designing, implementing, and managing voice networks and systems. 

• In-depth knowledge of voice technologies such as PBX systems, VoIP, SIP, RTP, codecs, and call control protocols (e.g., H.323, SIP). 

• Experience with voice gateways, session border controllers (SBCs), unified communications platforms (e.g., Cisco UC, Microsoft Teams), and voice quality monitoring tools. 

• Strong understanding of network infrastructure, IP routing, QoS principles, and network security concepts related to voice communications. 

• Excellent analytical, problem-solving, and decision-making skills, with attention to detail and a focus on delivering high-quality voice solutions. 

• Strong communication, leadership, and collaboration skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels. 

• Certifications such as CCNP Collaboration, CCIE Collaboration, CompTIA Network+, or equivalent certifications are highly desirable. 

 

Preferred/Desired: 

• Certifications such as CCNA, CCNP, CCIE, CompTIA Network+, or equivalent certifications are desirable. 

 

Salary Range: 
The salary range for this position is  $77,096- $118,000

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. 
 
Location:  Remote 
 
9th Way Insignia reserves the right to adjust work location based upon mission requirements. 
 

Clearance, background investigation: 
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. 
 

Legal: 
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.